WELCOME TO OUR STORE
Orders & Shipping
How do I return my order?
If you would like to return your order, please fill out the return form that came with the package. Make sure to include all the information requested on the form, such as the order number and the reason for the return. Once the form is complete, carefully seal the package and attach the shipping label that was also included with the package. Place the package in an appropriate shipping box and be sure to take the package to the post office or a courier service as soon as possible. If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.
All orders can be returned within 30 days.
Once we have received the order return, the refund will be processed within 14 business days.
Are there any shipping costs?
For orders under $100 a shipping cost of $9,95 is charged.
All orders over $100 will be delivered for free.
Can I still change my order?
If you want to change your order, please send us an email to hello@sahara.com. We will see what is still possible.
How can I track my order?
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to hello@sahara.com and we will contact the shipping company.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Contact us to initiate a return.
Are return shipping fees covered?
Return shipping is the responsibility of the customer unless the item is defective or damaged.
How do I request a replacement for a defective product?
Email us within 48 hours of delivery with your order number and photos. We’ll process your replacement quickly.
Can I exchange my item for a different model?
We can accept exchanges for unopened products within 30 days. Contact us for assistance.
Customer Support
How can I contact support?
Email us at or use the contact form on our site. We respond within 24 hours during business days.
What are your supporting hours?
Our support team operates Monday-Friday, 9 AM-5 PM EST. We aim to respond to all inquiries within 1 business day.
I made a mistake on my order, can I change it?
If your order hasn’t shipped yet, we’ll gladly help modify the order. Email us ASAP with your order number.
Do you offer live chat?
Yes, live chat is available on our website during business hours. You’ll see the chat bubble in the bottom right corner.
About Lucearmuseum
What is Lucearmuseum?
Our support team operates Monday-Friday, 9 AM-5 PM EST. We aim to respond to all inquiries within 1 business day.
Why you built this brand?
If your order hasn’t shipped yet, we’ll gladly help modify the order. Email us ASAP with your order number.
How can I trust you?
Yes, live chat is available on our website during business hours. You’ll see the chat bubble in the bottom right corner.
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Account Info
Do I have to create an account?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
How do I change my account password?
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.
Account Info
Do I have to create an account?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
How do I change my account password?
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.