Shipping Policy

Processing Time

We stock our own inventory, thus all orders are usually processed and shipped within 1 business days. However, international shipments may require up to 1 day of additional time. Note: Processing time does not include shipping transit time.

Shipping Time

Once your order is dispatched, depending on your country or region, estimated delivery time is between 5 to 7 business days. Please consider any holidays, natural disasters or pandemics may impact delivery times.

Shipping Fee

We proudly offer FREE worldwide shipping by air transport ! Our products are all tax-included, customers do not need to pay additional VAT and customs taxes. Once an order leaves our warehouse, it is the responsibility of the delivery provider to ensure timely delivery. lf you experience any delay, please contact us via our Contact us page.

Shipping Area

Our strong transportation network can help us transport products to every country in the world. We ship to the US via Fedex, ship to UK via DPD, ship to European countries via DHL.

Asia ( 5-7 business days )

America ( 5-7 business days )

Africa ( 5-7 business days )

Europe ( 5-7 business days )

Australia ( 5-7 business days )

We also set warehouse in Los Angeles, USA, Birmingham, UK, and Hamburg, Germany.

Warehouse Address

C/O 1521 E Francis St,Suite B,
Ontario,
California,
91761

C/O Jupiter,Unit 1 Watling Street,
Kingswood Lakeside,
Cannock,
Staffordshire,
WS11 1SL, UK

C/O Montel-Allee 3
Nettetal
North Rhine-Westphalia
41334，DE

Tracking your order

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.

Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@lucearecover.com if you believe you have provided an incorrect shipping address.

Returns

By placing an order on Lucear Museum, you are responsible for the cost of return shipping back to Top Trend Store. Please refer to our Refund Policy for further information on how to make a return.

Lost/Stolen Packages

Lucear Museum is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at support@lucearecover.com.